Q. I haven’t received my order but it has been sent, where is it?
A. Due to the recent cyber attack on Royal Mail they now accepting new international packages, however they still have a very large backlog which they are clearing slowly so packages are still taking longer to arrive. As we use Royal Mail for all low value items this means International shipments for small/low value items will be severely delayed. If your order is urgent please select the higher value service which uses DHL or contact us directly. Thank you for your patience and understanding. More information can be found on the Royal Mail Website here: https://www.royalmail.com/international-incident-bulletin
Q. Where should I send my key?
A. Please visit our Contact Us page for shipping instructions
Q. How long does your service take?
A. It can take up to two weeks (depending on our workload), for more complex/bespoke designs this may take longer.
Q. I am not from the UK, can you still personalise my key?
A. We have customers Worldwide so we can personalise your key no matter where you are from.
Q. How can I pay for my bespoke key?
A. We accept bank transfer, credit card, and PayPal (subject to a fee) details are on our invoice, you can also pay your invoice using our payment portal here.
Q. How do I know my key will be safely received and returned?
A. We recommend our customers send their keys via recorded post/courier. We always acknowledge receipt of your key. When we return your personalised key, we use fully insured and tracked services through reputable couriers.
Q. How are you different from the aftermarket shells?
A. We do not simply supply or apply an aftermarket shell. We work on your key and within the relevant tolerances to ensure you can still properly use your key in its ignition slot, unlike with many ‘shell’ options, if relevant.
Q. I would like a bespoke design for my key, can you do this?
A. Yes, we can do anything. Designs we have done in the past include National Flags, Carbon Fibre Effects, and special one-of designs such as our customers ‘Bond Girl’ and ‘Star Wars’ keys.
Q. Will the modifications affect the operation of my key in any way?
A. No. Unless we have been asked to repair the internals of your key we do not touch them. A battery change will not affect the operation of your key either.
Q. Are you just providing a shell?
A. No, every key we modify are our customers / genuine OEM keys. We do not simply supply a cheap shell.
Q. Do you provide a Warranty?
A. Yes. Our warranty covers anything we supply to you and is for 12 months. This covers any work we undertake on your key including painting, modifications and any specifically assigned repair work. As we do not interfere with the electronics of your key (other than a battery change or other work on request) we do not cover your electronics, unless specifically tasked with doing so.
Q. What is your returns / refund policy?
A. For all bespoke work, unless there is a fault with our work that we cannot reasonably resolve, we do not offer refunds and bespoke items are non-returnable.
For all standard stock items returns (change of mind / non-faulty) requests must be notified to us within 7 days, and returned within 14 days, of receipt. There will be a 20% restocking fee. This policy does NOT apply to replacement keys supplied with internals and programming codes as we cannot determine if the internals have been swapped and programming codes used.
For all standard stock items returns (faulty) requests must be notified to us within 7 days, and returned within 14 days, of receipt. We will then replace the item, any refunds are discretionary and will be handled on a case-by-base basis.
Should you place an order for back-order items you will be notified immediately of any delays to your order. Should you wish to cancel your order you must do so within 7 days in order to receive a 100% refund. Any cancellations after this time will be processed but subject to a 10% administration charge.
N.B. For any keys and codes supplied any return requests submitted after the 7 day return period will be rejected as we cannot return them ourselves to the manufacturer.
Q. I have another Aston Martin related question, can you help?
A. We have partnered up with AM DIY a dedicated Facebook Group Community for Aston Martin enthusiasts who want to repair, maintain and/or modify their Aston Martin.
If you have any other questions, please go to our contact us page or make an enquiry below.